Return & Refund Policy

Ashford Timepieces

Last updated: Today

We want you to be completely satisfied with your purchase. If you are not fully happy, you may request a return under the conditions below.

Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• Item must be unused
• Item must be in original condition
• Item must be in original packaging
• Proof of purchase is required

Returns that do not meet these conditions may be refused.

Non-Returnable Items

The following items cannot be returned:

• Worn or used items
• Damaged items caused by misuse
• Items without original packaging
• Items returned after 30 days

Return Process

To start a return, contact our support team:

Support Email: support@ashfordtimepieces.com
Phone: +44 20 3769 1842

Please include:

• Order number
• Reason for return
• Photos (if applicable)

Our team will provide return instructions.

Do not send items without contacting us first.

Return Shipping

Customers are responsible for return shipping costs unless:

• Item is defective
• Item is damaged
• Wrong item received

In these cases, we cover return shipping.

Refunds

Once your return is received and inspected:

• Refunds are approved within 2–5 business days
• Refunds are issued to the original payment method
• Processing time depends on your bank/provider

You will receive email confirmation once refund is processed.

Exchanges

We only replace items if:

• Item is defective
• Item is damaged
• Wrong item delivered

If you need an exchange, contact us first.

Late or Missing Refunds

If you haven't received your refund:

• Check your bank account
• Contact your payment provider
• Allow additional processing time

If you still need help, contact us.

Damaged Items

If your item arrives damaged:

Contact us within 48 hours of delivery.
Include photos of:

• Product
• Packaging
• Shipping label

We will resolve the issue quickly.

Contact

For return requests or questions:

Support Email: support@ashfordscollection.com

WhatsApp: +1 (281) 736-8559

Business Hours:
Monday – Friday: 9:00 AM – 6:00 PM (GMT)